Refund policy

RETURN & REFUND POLICY

Returns

At CrazyMe, we take pride in our products. Due to the nature of clothing items, we accept returns only under the following conditions:

Returns are accepted only if:

  • You received a damaged product

  • You received a wrong product or wrong size

  • The product is defective on arrival

To be eligible for a return:

  • The issue must be reported within 48 hours of delivery

  • The product must be unused, unwashed, and in original packaging

  • Unboxing video or clear photos are mandatory as proof

Non-Returnable Items

We do not accept returns or refunds for:

  • Size issues (please refer to size chart before ordering)

  • Change of mind / personal preference

  • Color variation due to screen differences

  • Products damaged due to customer misuse

  • Sale / discounted items (unless damaged or wrong item sent)

Exchange Policy

  • Exchanges are allowed only for damaged or incorrect items

  • Size exchange is not guaranteed and depends on stock availability

  • Exchange requests must be raised within 48 hours of delivery

Refunds

Once your return request is approved:

  • Refunds for prepaid orders will be processed to the original payment method

  • Refunds are processed within 5–7 business days after product inspection

🚫 Cash on Delivery (COD) orders are NOT eligible for refunds
For COD orders, only replacement/exchange will be provided (if applicable).

Cancellation Policy

  • Orders can be cancelled only before shipment

  • Once the order is shipped, it cannot be cancelled

  • COD orders that are repeatedly cancelled or refused may result in COD being blocked for future orders

Failed Deliveries / COD Refusal

If a COD order is:

  • Refused at delivery

  • Returned due to customer unavailability

  • Returned due to incorrect address

The order will not be eligible for refund or reshipment, and the customer may be restricted from future COD orders.

How to Raise a Return Request

Please contact us with:

  • Order ID

  • Issue description

  • Clear photos or unboxing video